Privacy Policy

Last Updated: 02/06/2025

Introduction

This Privacy Policy describes how Simulator.finance ("we," "our," or "us") collects, uses, and protects your information when you use our personal finance planning tool (the "Service"). We are committed to protecting your privacy and ensuring the security of your personal and financial information.

Information We Collect

Personal Information

When you create an account and use our Service, we may collect:

  • Name and email address (collected through our authentication provider)
  • Profile information you choose to provide
  • Financial data and personal cases you create within the tool
  • Communications you send to us through our chat support system

Technical Information

We collect minimal technical information necessary to provide our Service:

  • Basic usage analytics to improve our Service
  • Error logs and diagnostic information
  • Device and browser information for compatibility purposes

How We Collect Information

Authentication Services

We use Clerk.com as our authentication provider. Clerk.com is GDPR compliant and handles the secure collection and storage of your login credentials and basic profile information. Please refer to Clerk's Privacy Policy for details on how they process your authentication data.

Chat Support

We use Crisp.chat to provide customer support services. When you interact with our support chat, your messages and contact information may be processed by Crisp.chat. Please refer to Crisp's Privacy Policy for information on their data handling practices.

Direct Collection

Information about your financial planning cases, goals, and related data is collected directly when you input it into our Service.

How We Use Your Information

We use your information solely to:

  • Provide and maintain our personal finance planning Service
  • Process and store your financial planning cases and data
  • Respond to your support requests and communications
  • Improve our Service functionality and user experience
  • Comply with legal obligations

We do not sell, rent, or share your personal or financial data with third parties for marketing purposes.

Data Storage and Security

Storage

  • Your personal finance cases and related data are securely stored in our database

Access Controls

  • Access to your data is strictly limited to essential personnel
  • We use secure authentication and authorization protocols

Cookies and Tracking

We do not use tracking cookies or third-party advertising cookies. We only use essential cookies necessary for:

  • Maintaining your login session
  • Ensuring proper functionality of our Service
  • Basic security measures

Your Rights and Choices

You have the following rights regarding your personal information:

Data Access and Portability

  • You can access and review your personal data at any time through your account
  • You can export your financial planning cases and data

Data Correction

  • You can update and correct your personal information through your account settings
  • You can modify or delete your financial planning cases at any time

Data Deletion

  • You have the right to request deletion of your personal data
  • To request data deletion, contact us at manzhos.max@gmail.com
  • We will delete your data within 30 days of your request, except where we are legally required to retain certain information

Account Deactivation

  • You can deactivate your account at any time
  • Upon deactivation, your data will be deleted according to our retention schedule

Data Retention

  • We retain your personal information only for as long as necessary to provide our Service
  • Financial planning cases are retained until you delete them or request account deletion
  • Authentication data is managed by Clerk.com according to their retention policies
  • Support chat data is managed by Crisp.chat according to their retention policies

Third-Party Services

We work with the following third-party providers:

Clerk.com (Authentication)

  • Handles user authentication and basic profile management
  • GDPR compliant service
  • Processes: email, name, authentication credentials

Crisp.chat (Customer Support)

  • Provides chat support functionality
  • Processes: support conversations, contact information
  • Data is processed according to Crisp's privacy policy

International Data Transfers

If you are located outside the country where our servers are located, please note that your information may be transferred to and processed in that country. We ensure appropriate safeguards are in place for any international data transfers.

Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Sending you an email notification
  • Displaying a prominent notice in our Service

Your continued use of the Service after such modifications constitutes acceptance of the updated Privacy Policy.

Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: manzhos.max@gmail.com

For specific requests regarding your personal data (access, correction, deletion), please email us at [data protection email] with "Data Request" in the subject line.

Legal Basis for Processing (GDPR)

If you are in the European Economic Area (EEA), our legal basis for processing your personal information includes:

  • Consent: When you provide consent for specific processing activities
  • Contract: Processing necessary to provide our Service to you
  • Legitimate Interest: For improving our Service and ensuring security
  • Legal Obligation: When required by applicable law

Your GDPR Rights

If you are in the EEA, you have additional rights under GDPR:

  • Right to access your personal data
  • Right to rectify inaccurate personal data
  • Right to erase your personal data
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent

To exercise these rights, please contact us using the information provided above.

Effective Date: 02/06/2025 Website: Simulator.finance